Reference

How we handle your information at www 3x

We collect account details and payment records to process your bKash, Nagad and Rocket transactions and keep your wallet secure. Your personal information stays within our system and we use it only to verify deposits, process withdrawals and maintain account access for eligible Bangladesh…

Account securityPayment verificationData protectionUser controlSupport access
www 3x How we handle your information at www 3x
DATA HANDLING

How we protect your information

We encrypt payment data when you fund through bKash, Nagad or Rocket and store sensitive account details behind access controls that limit who on our team can view full records. Our systems log withdrawal verification steps so we can trace requests if a dispute arises, and we apply session timeouts to prevent unauthorized access if you leave your device unlocked. Account holders in Bangladesh can request a summary of the data we hold or ask us to correct inaccurate records through support channels.

Payment encryption

When you confirm a bKash, Nagad or Rocket deposit, we encrypt wallet details and transaction identifiers before storing them. Our system applies encryption to sensitive fields so payment records remain secure even if database access occurs.

Cookie management

We use cookies to keep you logged in, remember device preferences and track which lobby sections you visit most often. You can clear cookies through your browser settings but doing so will log you out and reset customization choices.

Retention policy

We keep account and transaction records for regulatory compliance periods required in eligible regions. After you close your account, we archive essential data but stop processing it for active service or marketing communication unless local law requires longer retention.

Request changes

Contact support to update stored phone numbers, correct wallet details or request a copy of the personal information we hold. We verify your identity before processing data-access requests to ensure account security and prevent unauthorized disclosure.

POLICY CONTACT

Reach us about your privacy concerns

If you have questions about how we handle your data, want to update your details or request a copy of the information we hold, contact our support team directly. We respond to privacy queries through the same channels we use for general account help so you can get answers without switching platforms or waiting for separate departments.

Live chat Open the chat icon in the bottom corner of any page and ask about your account data, what we store or how to change your privacy preferences. Our team handles privacy requests in real time alongside deposit and withdrawal questions.
Email support Send privacy questions or data-access requests to our support email and we'll reply within one business day. Include your registered phone number or account username so we can verify your identity before sharing personal details.
Account settings Log into your www 3x account and check the settings panel to review stored details like your wallet information, registered phone and email.

Privacy questions from Bangladesh account holders

We collect your name, phone number, date of birth and wallet details for bKash, Nagad or Rocket when you open an account. This data verifies your identity, processes deposits and secures withdrawals in eligible Bangladesh regions.

We share limited transaction data with payment processors who handle bKash, Nagad and Rocket deposits, and with hosting providers who secure our servers. These partners operate under confidentiality agreements and cannot use your data for unrelated purposes.

Yes. Contact support with your registered phone number or username and request a summary of stored information. We verify your identity before sharing personal records to protect account security and prevent unauthorized access.

We retain account data and payment logs for regulatory compliance periods in regions where we operate. After you close your account, we archive essential records but stop using your information for active service delivery or marketing.

We use session cookies to keep you logged in, preference cookies to remember device settings and analytics cookies to track lobby navigation. You can disable cookies in your browser but this will log you out and reset saved preferences.

Log into your account settings to update contact information or reach support through live chat or email. We verify ownership before processing changes to wallet records or phone numbers to prevent unauthorized account modifications.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.